Lifestyle at Heart: Frequently Asked Questions
Welcome to Lifestyle at Heart
We are delighted you’re here. At Lifestyle at Heart, we believe in curating products that inspire intentional living and bring authentic style into your everyday world. We understand you may have questions about shopping with us, so we have compiled this list of common inquiries to make your experience seamless and enjoyable.
General Questions
What is Lifestyle at Heart?
Lifestyle at Heart is an online destination for thoughtfully selected goods that blend quality, mindful design, and timeless appeal. We focus on products that are made to last, support mindful consumption, and help you build a personal environment that feels both beautiful and authentic. Our collection spans from wardrobe essentials to unique home objects, each chosen to elevate the simple moments of daily life.
What makes your products unique?
Our core philosophy is connection over consumption. We do not follow fast fashion trends. Instead, we partner with creators and brands whose values mirror our own—those who prioritize sustainable materials, ethical craftsmanship, and unique design. Every item in our collection is handpicked for its story, quality, and versatility, ensuring it can become a cherished part of your personal narrative.
How do you select the brands and products you carry?
Our curation process is guided by three key principles: quality, intention, and integrity. We look for products crafted with care from materials that are built to last. We seek out pieces with a purpose—whether it’s providing exceptional comfort, serving a specific function beautifully, or simply sparking joy. Finally, we prioritize partners who operate with transparency regarding their manufacturing processes and environmental impact.
Orders & Shopping
How do I place an order?
Shopping with us is simple. Browse our collection, select your desired items, and add them to your cart. When you’re ready, proceed to our secure checkout to enter your shipping details and payment information. You will receive an order confirmation via email once your purchase is complete.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure prompt shipment. Therefore, we are generally unable to modify shipping addresses or cancel orders once they have been placed. If you have an urgent request immediately after ordering, please contact us, and we will do our best to assist, though we cannot guarantee changes can be made.
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment services. All transactions are processed through a secure, encrypted payment gateway to ensure your financial information is protected.
How can I check the status of my order?
Once your order ships, you will receive a shipping confirmation email that includes a tracking number and a link to monitor your package’s journey. You can also log into your account on our website to view your order history and current status.
Shipping & Delivery
Where do you ship?
We currently offer shipping to addresses within the United States. We also ship to a select number of international destinations; the available countries will be displayed at checkout. Please note that customs duties or import taxes for international orders are the responsibility of the recipient.
How long will it take to receive my order?
All orders are processed within a specific timeframe. Once your order leaves our facility, delivery times depend on your location and the selected shipping method. The estimated delivery window will be calculated and displayed for you during the checkout process.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns on full-price items within 30 days of delivery. Items must be returned in new, unused, and unworn condition with all original tags and packaging intact. To initiate a return, please contact our customer service team to receive instructions and a return authorization. Sale items and certain final sale products are not eligible for return.
How do exchanges work?
We are happy to assist with exchanges for a different size or color, subject to availability. Please contact our customer service team to begin the exchange process. If the new item is a different price than the original, a price adjustment will be applied.
What if my item arrives damaged or defective?
We carefully inspect all orders before they are packed. In the rare event that an item arrives damaged or is defective, please contact us immediately with photos of the product and its packaging. We will promptly arrange for a replacement or a refund.
Product & Care
How can I care for my items to ensure they last?
Care instructions vary by product. Specific care guidelines (e.g., washing instructions for apparel) are provided on individual product pages. We recommend following these instructions closely to maintain the quality and longevity of your items.
I have a question about a specific product that isn’t answered online. Can you help?
Absolutely. We are intimately familiar with every product we carry. If you need more details about materials, dimensions, or the origin of an item, please do not hesitate to reach out. Our team is here to help you make informed choices.
Our Values & Community
How does Lifestyle at Heart approach sustainability?
Sustainability is a journey, not a destination, and it is woven into our business model. We actively seek out products made with recycled, organic, or sustainably sourced materials. We prioritize quality and longevity to discourage disposable consumption. Furthermore, we partner with brands that demonstrate ethical production practices and environmental responsibility. We are constantly learning and evolving in our efforts to reduce our footprint.
How can I stay connected and learn about new arrivals?
The best way to stay in the loop is by subscribing to our newsletter. You’ll receive periodic updates on new collections, exclusive offers, and stories behind our products. You can also connect with us on social media for daily inspiration and community conversations about intentional living.
Thank you for being part of the Lifestyle at Heart community. Our goal is to provide you with not just products, but pieces that resonate with your journey. If your question isn’t answered here, please feel free to contact us—we are always here to help.